Activation of the workflow for syncing order status from Specter to WooCommerce is currently done with the help of Kroconnect staff.

How the sync works

This applies to orders that have already been synced from WooCommerce to Specter — that link is what allows the status update to find the right order.

When an order is shipped out from Specter, information is sent back to WooCommerce. Through this change, the order’s status in WooCommerce is updated to either Completed (“Färdigbehandlad”) or Cancelled (“Avbruten”).

The status update is typically reflected in WooCommerce within moments, and usually within a minute — the exact time depends on the current workload of both Specter and Kroconnect.

Only these two statuses are synced back from Specter; no other WooCommerce order statuses are changed by this sync.

Syncing the status of an order

• To set an order to status Completed in WooCommerce, you need to Invoice (“Fakturera”) the order in Specter’s system.
• To set an order to status Cancelled in WooCommerce, you need to Cancel (“Avbryta”) the order in Specter’s system (you do this by clicking the red square in the image below).